Sr Digital Operations Analyst - Service Owner

Network Service Owner & Tier 3 Technical Resource

Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.

We are seeking a Network Service Owner & Tier 3 Technical Resource who will be responsible for the comprehensive management and technical leadership of our private LTE network services, with a primary focus on Nokia core technologies. This role combines service ownership—ensuring reliability, optimal performance, and ongoing improvement—with expert-level troubleshooting and support for complex network issues.

Minimum Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 8 years of experience in network operations, with 5 years supporting 4G/5G cellular networks including Nokia core (CMU) and Nokia IP-MPLS networks
• Deep understanding of LTE architecture, protocols, and Nokia core components
• Proven experience in Tier 3 technical support and service ownership
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and leadership abilities
• Experience with network monitoring, incident management, and change control processes

Responsibilities:

• Service Ownership:
• Act as the primary owner for assigned network services, ensuring optimal performance, reliability, and customer satisfaction
• Define, document, and maintain service-level agreements (SLAs), operational processes, and best practices for private LTE services
• Lead service reviews, root cause analysis, and continuous improvement initiatives
• Tier 3 Technical Support:
• Provide advanced troubleshooting and resolution for complex network issues, particularly those involving Nokia core components (e.g., MME, HSS, SGW, PGW)
• Collaborate with Tier 1 and Tier 2 support teams to resolve escalated incidents and problems
• Interface with Nokia support and other vendors for critical issue resolution and software upgrades
• Network Operations:
• Oversee daily operations of the private LTE network, including monitoring, incident response, and change management
• Analyze network performance data and proactively address potential issues
• Project Leadership:
• Lead or support network projects, including new service rollouts, upgrades, and migrations and coordinate with cross-functional team to ensure successful project delivery
• Documentation & Training:
• Develop and maintain technical documentation, runbooks, and knowledge base articles and provide training and mentorship to team members

Location & Other Key Details:

• This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• Occasional travel is required
• Hours of work are a regular 40-hour work week, Monday to Friday
• Occasional on call support after hours will be required
• Our business professional roles follow internal compensation guidelines and the pay band will generally be based on years of experience and scope of work

Why Suncor?

Suncor's operations include oil sands development, production and upgrading; offshore oil and gas; petroleum refining in Canada and the U.S.; and the company's Petro-Canada retail and wholesale distribution networks (including Canada's Electric Highway™, a coast-to-coast network of fast-charging electric vehicle stations).

With a strong strategy for growth and our long-standing approach to sustainability, operational excellence, capital discipline and technology and innovation, Suncor offers a solid foundation for you to continue building your career. We offer rewarding opportunities for you to learn, contribute and grow in a variety of career-building positions – all of which means tremendous potential for your future. We are focused on deepening our commitment to inclusion and diversity and creating a respectful workplace.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We have numerous employee inclusion networks to help foster an inclusive and respectful culture and drive positive change within Suncor. Current networks include both workplace inclusion networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship). Through the Journey of Reconciliation, we are progressing the way we think and act to build greater mutual trust and respect with the Indigenous Peoples in Canada. Please note we will consider accessibility accommodations to applicants upon request.