Digital Operations Analyst

Network Analyst – Field Systems

Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.

Are you ready to be on the front lines of Suncor's digital connectivity transformation? As a Network Analyst – Field Systems, you'll play a critical role in supporting the health and performance of our private LTE (pLTE) and field network infrastructure across mining operations. This is a hands-on, high-impact role for someone who thrives in fast-paced, operational environments. Network Analyst is responsible for real-time monitoring, triage, and resolution of incidents across Suncor's pLTE and field systems networks.

The Network Analyst is responsible for real-time monitoring, triage, and resolution of incidents across Suncor's pLTE and field systems networks. Working within the Field Systems team, you will ensure reliable connectivity for mission-critical systems including autonomous haulage, safety systems, and mobile field operations. You will collaborate with senior analysts, vendors, and site teams to maintain high availability and performance.

Minimum Qualifications

• 3-5 years of experience in network operations or IT support.
• Familiarity with LTE, Wi-Fi, and wired network technologies.
• Strong troubleshooting and analytical skills.
• Experience with monitoring tools and ticketing systems (e.g., ServiceNow).
• Ability to work in a shift-based or rotational support model.
• Knowledge of NetBox, Nokia RAN, or industrial network architecture.
• Experience in mining, energy, or other industrial environments.
• Understanding of ITIL processes and incident management workflows.

Key Responsibilities

• Monitor network health across UE (User Equipment), RAN (eNodeB/gNodeB), transport, core, and security layers.
• Perform triage and prioritization of incidents, events, and service requests.
• Escalate unresolved issues to senior analysts or vendors as needed.
• Conduct daily health checks and trend analysis to proactively identify issues.
• Support lifecycle monitoring, firmware patching, and upgrade planning.
• Maintain documentation and update NetBox with configuration changes.
• Open and manage tickets with managed service providers (e.g., TELUS, Esyey) per Joint Operating Procedures.
• Manage ServiceNow (SNOW) queue, and create/assign tickets as required.

Location and Other Key Detail:

• Shift-based or rotational schedule, including on-call support as required.
• You will be working out of our Syncrude Mildred Lake site, Fort McMurray.

Suncor's operations include oil sands development, production and upgrading; offshore oil and gas; petroleum refining in Canada and the U.S.; and the company's Petro-Canada retail and wholesale distribution networks (including Canada's Electric Highway™, a coast-to-coast network of fast-charging electric vehicle stations).

With a strong strategy for growth and our long-standing approach to sustainability, operational excellence, capital discipline and technology and innovation, Suncor offers a solid foundation for you to continue building your career. We offer rewarding opportunities for you to learn, contribute and grow in a variety of career-building positions – all of which means tremendous potential for your future. We are focused on deepening our commitment to inclusion and diversity and creating a respectful workplace.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We have numerous employee inclusion networks to help foster an inclusive and respectful culture and drive positive change within Suncor. Current networks include both workplace inclusion networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship). Through the Journey of Reconciliation, we are progressing the way we think and act to build greater mutual trust and respect with the Indigenous Peoples in Canada. Please note we will consider accessibility accommodations to applicants upon request.