Service Center Manager

Service Center Manager

Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.

Job Description

The Service Center Manager provides market and team leadership resulting in exceptional, profitable share growth in a geographic market. Strong leadership and motivational skills along with the ability to drive business results through defining and implementing a clear strategy for growth based on a deep understanding and analysis of the market are required.

Team Leadership:

• Lead by example to instill Summit mission and values. Effectively communicate them internally and externally.
• Create a strategic roadmap to become the #1 distributor in the market, establishing a long-term plan that maximizes profitable market share growth based on market research and competitor analyses.
• Create a best-place-to-work environment through thoughtful development of team members, Summit's associate coaching process, and robust participation in succession planning.

Sales Leadership:

• Continually drive an increase in active customers and active SKUs through the use of customer acquisition and account penetration strategies including outbound calling, leveraging a strong counter, new and declining customer follow-up, marketing promotional tools, and continual use of Summit's reporting and analytic capabilities.
• Ensure the leveraging of Summit's unique sales tools, resources, and services as competitive advantages through coaching and training of the salesforce.
• Manage account portfolios across the salesforce evaluating accounts by current sales, potential sales, and the ability to meet the customer's needs profitably, prioritizing sales resources on key customers.
• Leverage Summit's existing portfolio of solutions to deepen business relationships with existing customers, expand market share and penetrate new accounts.
• Work with the Senior VP of Sales and the VP of Supply Chain to leverage relationship with vendors at the local level to drive sales and participate in district and corporate strategies with key vendors.
• Provide sales forecasts and reports to Senior VP of Sales and Summit leadership. Monitor pipeline against sales targets, highlighting risks and gaps.

Financial Leadership:

• Assume full P/L leadership for the Service Center taking responsibility for sales, margin levels, customer service, and operations.
• Work with your District VP to establish annual sales goals, financial targets, and corresponding budgets for the Service Center. Provide strong accountability and ongoing coaching to Service Center sales and operations teams towards goal fulfillment, taking corrective actions when needed.
• Partner with operational leadership to monitor customer service levels, and take action to improve service as needed.
• Responsible for analyzing and controlling expenditures to conform to budgetary requirements (including headcount).

Qualifications

Experience and Skills:

• Minimum 10 years of experience with selling to industrial contractors.
• Minimum of 5 years of experience in distribution and/or manufacturing of electrical products.
• Minimum of 5 years in leadership positions, managing supervisors/managers in diverse markets and functions.
• Quantifiable success in formulating sales strategies and driving sales performance.
• Clear track record of systematically recruiting and developing superior talent in organizations.
• Strong experience in analysis and strategic planning.
• Demonstrated ability to effectively present information and respond to questions of key decision makers.
• Ability to effectively operate across diverse audiences and resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcomes.
• Proven ability to develop and deploy innovative customer solutions. Ability to leverage technological solutions to not only drive efficiencies but generate increased gross profit margins through innovative solutions for customers.
• Deep financial acumen with demonstrated skills in managing operational budgets and P&Ls in a significant enterprise. History of superior returns on investment within a significant organization.

Beneficial Experience and Skills:

• Deep relationships with decision-makers of current and potential Summit customers and suppliers.
• Familiarity and a solid reputation for integrity and results with Summit's commercial customers and suppliers.
• Bachelor's degree, preferably in industrial distribution, supply chain and logistics, business or engineering.
• Completion of EPEC Gold.
• Highly effective user of ERP systems (preferably SAP), and BI tools.