Service Coordinator

Service Coordinator

Summerset Marine Construction has been providing a full range of lakefront services to its customers in Southeastern Wisconsin since 1990. As the largest pier and lift dealer in Wisconsin, Summerset has grown over the years along with its customers' needs, able to provide the expertise and products necessary for the perfect waterfront solution. Servicing hundreds of clients from Madison to Milwaukee, Summerset Marine provides the highest level of expertise to design, install and support any pier and boat lift system, always on call for any service needs.

About the Role

A Service Coordinator is responsible for the effective scheduling of services and the utilization of software systems, including NetSuite and Service Pro. Their duties encompass the management and tracking of projects, delivering exceptional customer service, and performing accurate data entry.

What You'll Do

Delivering services to customers, including scheduling, dispatching, and customer service. Answering customer questions, resolving complaints, and providing updates on service status. Collaborate with cross-functional teams, including sales, operations, and finance, to ensure seamless service delivery. Identifying opportunities for improvement and implementing changes. Generating reports from NetSuite. Schedule and dispatch services effectively to meet customer needs and operational timelines. Coordinate with project managers to ensure resources are allocated efficiently and projects are completed on time. Provide case management support for complex service issues, ensuring timely resolution and customer follow-up.

Qualifications

High school diploma. Associate's degree in business, skilled trade, or related field preferred. Minimum of 2 years' experience in a customer service or coordinator role, ideally within manufacturing and construction. Excellent communication and organizational skills. Willingness to adapt to fast-changing project demands.

Work Behaviors

Quality of Work: Consistently delivers accurate work. Commitment and Initiative: Demonstrates unwavering commitment to the company's success and growth. Exhibits a customer-focused approach and actively participates in problem resolution. Displays perseverance and a proactive attitude. Managing Time and Resources: Effectively manages workload with a sense of urgency. Demonstrates flexibility and adaptability to meet changing priorities. Meets established goals consistently. Exhibits reliability and punctuality. Working with Others: Functions as a team player, fostering trust and collaboration among colleagues. Contributes to the improvement of team performance. Development and Professional Skills: Open to feedback and actively seeks personal development. Holds oneself accountable for actions and complies with company policies and procedures. Working Conditions and Physical Efforts: Work involves walking, talking, hearing, and occasional use of material handling equipment. May require heavy lifting up to 50 pounds, stooping, bending, kneeling, crouching, or crawling. Close vision assessments may be necessary. Moderate noise levels due to machinery and generators. Travel Requirements: No travel required.