Strategic Account Manager

Strategic Account Manager

As a Strategic Account Manager, you will oversee the relationship and strategic management of some of our largest and most significant global accounts. Your goal will be to ensure the satisfaction, retention, and expansion of these accounts across multiple countries. The ideal candidate will possess a strong understanding of global business practices, be an expert communicator, and have the ability to navigate complex organizational structures in a multi-cultural environment.

Impact You Will Make in the Role:

• Develop and maintain strategic relationships with key stakeholders within large global accounts.
• Work closely with Sugar teams across different regions to ensure a unified approach to account management.
• Act as the voice of the customer within the company.
• Collaborate throughout Sugar to ensure account renewals and expansions are executed seamlessly.
• Track and analyze key account metrics across regions.
• Serve as the escalation point for resolving any issues or challenges faced by customers.

What You Will Bring:

• 7+ years of experience in customer success, account management, or a related field, with at least 3 years in a role managing large, global accounts.
• Strong understanding of global market dynamics and cultural sensitivities.
• Exceptional communication and interpersonal skills.
• Proven track record of successfully managing large, complex customer accounts.
• High level of strategic thinking and analytical skills.

$80,000 - $100,000 a year. Range provided above is Base Salary. Total Compensation = Base Salary + Commission based on ARR sales, depending on experience.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment.

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!

If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.