Head Of Franchise Operations

Head Of Franchise Operations

Success Tutoring is Australia's fastest-growing education franchisor, revolutionising the way students learn through personalised tutoring in English and Math for K-12 students. Our innovative membership-based model ensures consistent learning support and a strong focus on motivation—helping students achieve outstanding academic and personal growth.

With tutoring centres across Australia and international expansion underway, we're on a mission to impact students globally. Behind the scenes, our headquarters plays a vital role in supporting our franchise network and team.

As the Head Of Franchise Operations, you'll play a pivotal role in:

1. Leading and developing managers: Guiding a team of Managers who support franchise partners, ensuring they have the skills, coaching, and accountability frameworks to drive results.
2. Driving franchise performance: Equipping franchise partners with the tools, training, and accountability needed to achieve KPIs.
3. Managing growth systems: Overseeing lead generation, marketing funnels, onboarding processes, and retention strategies.
4. Building systems & processes: Designing and implementing scalable systems and streamlined processes that improve operational efficiency and consistency across the network.
5. Building a high-performance culture: Creating motivational programs, recognition initiatives, and scalable systems that empower both managers and franchise partners to succeed.
6. Data analysis & reporting: Using data to identify opportunities, address bottlenecks, and improve conversion, retention, and revenue.
7. Strategic execution: Aligning company-wide goals with operational execution to ensure results are delivered.

About You:

• A natural leader with experience managing managers in multi-site, franchise, or performance-driven businesses.
• Results-oriented, with a passion for growth and achieving measurable outcomes.
• Skilled in motivating teams and building scalable systems and processes.
• Comfortable with coaching franchise partners, leading your management team, and collaborating with senior executives.

Remuneration:

• Base Salary: $110,000 - $130,000 AUD (commensurate with experience)
• Superannuation: Paid in addition to base salary.
• Incentives: Performance-based bonuses aligned with network growth and operational success.
• Additional Benefits: Professional development opportunities, franchise travel and leadership growth pathways within a rapidly scaling global education brand.