Solution Engineer | SMB

Senior Solution Engineer | SMB

At Salesforce, the #1 AI CRM, we are shaping the future of work. We're looking for a Senior Solution Engineer who is passionate about using technology to transform businesses. If you are driven by innovation, believe in business as a platform for change, and want to help companies succeed with the power of AI, data, and automation, you're in the right place!

About the Role

We're looking for a Senior Solution Engineer to join our SMB team to engage with a diverse array of small to mid-sized customer and prospect organizations (<200 employees) across all sectors and industries in Australia. You'll help these enterprises reimagine how they serve customers and transform their Sales, Service, Marketing, and Commerce operations. You will leverage the full power of the Salesforce platform, with a focus on AI, automation, and real-time data. In this role, you'll perform business discovery, shape compelling solution narratives, and deliver high-impact presentations - from building live demos with the Salesforce platform, to designing advanced AI solutions - like autonomous agents that streamline customer service - and running C-level workshops. You'll be hands-on, working closely with sales, delivery, and product teams to shape programs that deliver measurable value for customers. You'll be key to demonstrating how Salesforce uniquely combines CRM, AI, and Data with a foundation of Trust, helping customers unlock the full value of the platform, incorporating Slack, Tableau & MuleSoft. This is a unique opportunity to join an exciting team working at scale with some of the most agile and innovative organizations in the country. If you thrive on variety, problem solving and tinkering with the latest AI innovations, we'd love to hear from you!

Key Responsibilities

• Partner with Account Executives and customer stakeholders to uncover strategic objectives, business and market dynamics and technical challenges across their organization
• Design highly relevant, differentiated, multi-domain solutions that combine Salesforce technologies with AI, automation, data and integration capabilities
• Conduct discovery sessions and workshops with stakeholders from business, IT, and executive teams to understand and quantify the unique business value Salesforce solutions offer them
• Build and deliver powerful and memorable solution demonstrations with rich storytelling and industry-relevant insights to align stakeholders, illustrate value and inspire confidence in execution
• Nurture strong connections with customers throughout the sales process and beyond, acting as a trusted advisor
• Focus on continual learning across Salesforce's product suite and contribute to a growing knowledge base of reusable assets and reference solutions, particularly in AI and agentic use cases

A Typical Day in the Life

• Join your aligned Sales team's meeting to celebrate a recent win, strategize a new sales play and share some recent product updates.
• Conduct a customer discovery session to understand their current state, strategic goals, requirements and business value drivers
• Join a colleague to rehearse a presentation to the board of a key account scheduled later in the week
• Deliver a live demo for a prospective customer, highlighting how Salesforce's AI and Data solutions can address their business challenges
• Attend an enablement session led by Product Managers on new soon-to-be-released features and how to configure & demo them
• Share reusable assets, templates and a short-form video covering a novel solution you have developed to scale your impact for sales teams and customers
• End the day by using AI tools to summarize and document activity, feedback and insights from customer interactions in Salesforce CRM and plan for tomorrow!

Required Qualifications

• Demonstrated ability to design and deliver business solutions with SaaS platforms
• Experience with technology and transformation projects, in particular from a business-value perspective
• Strong presentation and communication skills, with the ability to engage both technical stakeholders as well as business owners and C-level executives
• Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities
• A bias for action — comfortable prototyping new ideas, working hands-on with product, and self-directed learning on new tools & technical concepts, business domains and industries

Preferred Qualifications

• Track record of partnering with Sales stakeholders to exceed targets and drive customer success in a pre-sales, consulting or delivery setting
• Practical experience and/or certifications in Salesforce technologies including CRM, Platform & Automation (Lightning, Flow), Data Cloud, and AI features (Einstein, Agentforce)
• Familiarity with the small business IT & SaaS landscape, particularly in the domains of Sales Automation, Customer Service, Marketing Automation and/or eCommerce
• Exposure to, or interest in, agentic workflows, AI orchestration, or automation tools (e.g. conversational agents, LLM-integrated applications)
• Passion for learning, curiosity, innovation and a drive to stay ahead in a rapidly changing technology landscape

We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be #1 in PEOPLE's Top 50 Companies that Care, and are on Fortune's Change the World list. We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations. We provide other world-leading benefits to all our employees, including; Health, Life, Trauma and Income Insurance, Monthly Wellness Allowance, Flexible Time off & leave policies, Parental benefits, Perks and discounts.

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.