Solution Engineer - Retail And Consumer Goods

Solution Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce, the world's #1 AI CRM and Customer Success Platform, is seeking an exceptionally hungry and ambitious Solution Engineer to join our Swiss Solution Engineering team for the Retail and Consumer Goods industry. We don't just innovate; we set the pace. As a company consistently ranked among the world's most innovative, our culture is driven by purpose, innovation, and our 1-1-1 philanthropic model. This role is for someone who is ready to be pushed to their next level and perform alongside a seasoned, top-tier team. Join us and become part of a company where your voice matters and your impact is real.

The Role

As a Solution Engineer (also known as Presales Engineer, Sales Consultant, or Solution Consultant), you will be a key driver in helping our customers in the Retail and Consumer Goods space leverage the power of Salesforce technology — including our rapidly evolving AI capabilities. You will be directly working with and presenting to customers, what our solutions are capable of achieving for them. For that, you need to be a strong collaborator to orchestrate an internal team of sellers, pre-sales colleagues and partners, in order to achieve this common goal. Working in a team should therefore bring you joy and energy. We seek a technically-sharp professional with proven, hands-on experience with the Salesforce platform. You will be instrumental in bridging our technology's features to quantifiable business outcomes, focusing on automation, intelligence, and personalization across the customer journey. This role requires a unique combination of deep technical acumen (especially in a Salesforce context), strong business understanding, and exceptional interpersonal finesse. You will partner with Account Executives to build trust with C-suite and IT decision-makers, guiding them through complex conversations, overcoming technical objections, and demonstrating exactly how our solutions solve their most pressing business challenges. Team spirit is our absolute prerequisite. This is a close-knit, high-caliber team built on mutual respect, high-performance, and a genuine desire to see one another succeed.

We Look For Team Spirit

You must genuinely enjoy collaborating, providing peer support, and working in a unified manner. Autonomy is earned through trust and collaboration, not assumed.

Be Ready To Be Stretched

This is a fast-paced environment where you will be pushed to grow and rapidly expand your skill set. Bring your eagerness to learn; we will support and help you to get up to speed quickly. You can be sure to will work alongside a team of supporting and caring colleagues, that all want to see you succeed.

Comfortable In The Uncomfortable

You must be a seasoned presenter, thrive in objection handling, and find joy in the necessity of improvisation. Our customers trust us to be the experts, even when we need to think on our feet.

Your Responsibilities

• Demonstrate Expertise: Leverage your prior hands-on experience with Salesforce to build and deliver tailored product demonstrations, technical deep-dives, and engaging workshops that showcase the platform's value.
• Trusted Advisor: Serve as a credible, articulate advisor to IT and business decision-makers, showcasing how Salesforce fits into their enterprise architecture and drives innovation.
• Objection Ownership: Instill confidence in our technology infrastructure and proactively overcome technical objections throughout the sales cycle.
• Progress The Deal: Respond effectively to RFIs, RFQs, and RFPs and support our sales teams with competent solutions and answers to customer requests.
• Embrace AI: While not an AI specialist role, you will confidently articulate the value and adoption of our evolving AI capabilities (e.g., AI Agents) as they apply to customer solutions.
• Stay Ahead: Collaborate cross-functionally and commit to continuous learning and certification within Salesforce's evolving portfolio.

Your Qualifications

• Language: Fluency in English is mandatory, and proficiency in either German or French is strongly preferred.
• Experience: 5+ years in a solution engineering, technical consulting, or equivalent customer-facing technical role.
• Salesforce Hands-On Expertise: Proven, tangible experience with the Salesforce platform, also in terms of architecture, integration, data management. Salesforce certifications are a significant plus.
• Technical Acumen: You are eager to explore new technologies and enjoy learning and testing in a hands-on manner, and are able to move beyond features to connect technology capabilities directly to customer business outcomes and value realization.
• Interpersonal Prowess: Outgoing, confident communicator who thrives in high-stakes, customer-facing environments. You are an adaptable team player who brings creativity, curiosity and ownership to every engagement.
• Industry Interest: A background or keen interest in the Retail, Luxury and/or Consumer Goods industries.

Why Join Us?

• Work with some of the brightest minds in tech in a diverse, inclusive, and values-driven environment.
• Competitive compensation and Employee Stock Purchase Plan (ESPP).
• Generous education and wellbeing budgets.
• Extensive career development and mentorship opportunities.
• Family-friendly policies and parental leave options.