Software Engineering (sdet) LMTS

Quality Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Quality Engineer for the Field Service team at Salesforce you will be responsible for leading the design, development and execution of comprehensive test plans/quality strategies with emphasis on automation. You will collaborate closely with product & engineering teams, actively contributing to the quality of new features while ensuring successful execution of regression tests in various environments. You will be working in a fast phased environment and will be expected to understand complex backend AI flow systems/dependencies, identifying potential risks, and strategically plan and execute comprehensive testing efforts to ensure the stability, reliability and quality of the feature and release.

Key Responsibilities:

• Build a confirmed automation tech foundation that will guide engineering teams to build, execute, and be responsible for various different types of tests across the testing pyramid (#shiftleft). Design and delivers automaton and automation framework for products with a quality approach and provide mentorship through code and design reviews for features delivered by other developers within their scrum team!
• Master the Salesforce development process and codebase, in order to improve it
• Participate in a Test Design Review Board for integration test plans within and across clouds with focus on functional, business, scenarios, high impact projects, usability, and accessibility
• Master clouds requirements (e.g. underlying tech stack, business usage, implementation)
• Build end-to-end, cross cloud-impacting, integration automation (API and UI) with variegated organizations
• Execute Testing with sophisticated org setup, complex data shapes
• Prioritize and drive cross-product testing
• Advocate for customer improvements
• Observe product and/or feature-level quality health metrics (testability, test health, test coverage, etc)
• Works closely with senior developers, PM, and UX to ensure their features are delivered to meet business and quality requirements
• Tackle production issues
• You are providing leadership and mentorship to others on your scrum teams, as well as providing mentoring to others who may be on other scrum teams
• Collaborate with app developers to analyze various complex challenges related to the Android or iOS native applications

Qualifications:

• Having an overall 10+ years of experience with software development engineer in test or quality engineering experience.
• Proficiency in Java programming languages, with hands-on experience in testing frameworks
• Familiarity with API testing tools (e.g., Postman, SoapUI).
• Basic knowledge of SQL for database validation.
• Fluent with automation technologies such as JUnit, Jest, Selenium and Jenkins
• Experience with developer tools like git, Maven and Eclipse IDE
• Solid understanding of REST principles
• Proficient in writing functional automation (UI/API)
• Ability to learn quickly and demonstrates problem-solving skills.
• Good communication skills, should be abler to convey technical information in a clear and concise manner
• A related technical degree required

Preferred Skills:

• Experience with Android, iOS or other mobile application development or testing
• Hands-on experience in mobile testing frameworks and tools such as Appium, Espresso, UiAutomator, Compose UI Test etc

Work Environment:

This role will involve a significant onsite presence in our San Francisco office, particularly during intensive regression testing phases and when hardware interaction is critical. We believe in the collaborative benefits of in-person work for complex hardware-dependent testing.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.