Senior/lead Software Engineer - Agentforce Voice Agents

Software Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Agentforce 2.0 is the digital labor platform for enterprises, enabling a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow. We are growing rapidly and are looking for rockstars to help solve complex problems in this cutting-edge space. The Agentforce Planner team is looking for a technically strong, highly collaborative and accomplished Software Engineer to join our exceptional team of engineers. We work in a collaborative environment and we value transparent communication, critical feedback, passion, and having fun.

Responsibilities:

• Build, scale and maintain critical features of the Agentforce platform that are used by millions of end users
• Understand the customer/business requirements and translate them to elegant, flexible, and easy-to-use platform capabilities
• Participate in Software Design and Architecture discussions
• Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists
• Develop test strategies, design automation frameworks, write unit and functional tests to drive up code coverage and automation goals
• Lead and mentor junior members of the team
• Adopt, embrace, and promote agile and test-driven software development practices
• Be a multiplier and have a passion for the team and team members' success
• Be a vocal advocate for technical excellence and help the team members make sound decisions

Basic Qualifications And Skills:

• A related technical degree required
• 5+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and is available 24x7
• In-depth working knowledge of python
• Solid experience in developing/maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku
• Experience in REST based API development, API lifecycle management and/or client SDKs development
• Experience in test-driven development with focus on unit testing, integration testing and end-to-end automation
• Solid understanding of SDLC, and best practices in design, development, testing, and deployment
• Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)
• Ability to support/resolve production customer escalations with excellent debugging and problem solving skills
• Strong verbal and written communication skills. Self driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting
• Available for on-call support on a regular rotation basis

Required Skills:

• Experience with Python
• Experience with performance optimization (high load, concurrency optimization, etc.)
• Experience with integrating generative AI platforms

Nice To Have Skills:

• Experience with ASR, TTS, Streaming, and Voice Technologies.
• Exposure to AI technologies such as Machine Learning and Deep Learning from a data engineering perspective, and experience working with data scientists in taking models to production
• Experience using Analytics and Monitoring tools such as Splunk
• Some Salesforce platform/ecosystem/implementation knowledge (either as a developer or as admin)

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.