Senior Success Guide - Sales Cloud

Senior Success Guide

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Key Responsibilities

* Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions.

* Deliver org health assessments by reviewing challenges, analyzing performance and customizations, using tools like Salesforce Optimizer and other internal tools and providing best practice recommendations with actionable insights.

* Deliver advanced security assessments for customers, identifying risks across key domains (application security, authentication, access, data, and coding) and recommending best practices to strengthen security and compliance.

* Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions, while reviewing and contributing code when needed to troubleshoot and resolve complex platform challenges.

* Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate feature and cloud adoption.

* Build and co-develop solution components with customers to ensure faster return on value.

* Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs to accelerate adoption and drive success.

* Provide product education, technical advice, and adoption guidance to ensure customers consistently achieve their business outcomes.

* Act as a Subject Matter Expert (SME) for Service Cloud, supporting internal enablement and mentoring other Success Guides.

* Partner with Guide Leadership to design and deliver training programs that build team skills and maturity.

* Generate positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction.

* Show continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations.

Required Qualifications

* Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications including: Required - Salesforce Certified Platform Developer2 Desired -JavaScript Developer, Service Cloud Consultant, System Architect, Field Service Consultant

* Preferred Hands-on expertise in Service Cloud capabilities such as Service Cloud Digital Engagement, Service Cloud Voice, Knowledge, Agentforce for Service and Field Service

* Experience in developing custom solutions in Salesforce Lightning using LWC and Apex, Proficient in front-end technologies like HTML, JavaScript, and CSS

* Familiar with data integration tools and experienced in integrating Salesforce with various business systems, with strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS

* Familiarity with platform authentication patterns (SAML, SSO, OAuth). Experience with platform security capabilities (TLS, SSL)

* Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs.

* Expertise in Salesforce Flows, Process Builder and advanced declarative automation tools

* Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization in Salesforce.

* Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions

* Strong communication skills with an analytical mindset to understand requirements and design effective solutions that meet business needs