Senior Solution Engineer

Salesforce Senior Solution Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a highly motivated and experienced Senior Solution Engineer to join our dynamic Agentforce Marketing team in Dublin for Small and Medium Businesses. In this pivotal role, you will be a key player in aligning innovative digital marketing strategies with our cutting-edge technology solutions for companies in the SMB segment. You will act as a trusted advisor to our clients, architecting how a unified data strategy using Salesforce Data 360 (CDP) powers personalized customer engagement. If you are passionate about technology, a creative problem-solver, and a compelling storyteller who understands the power of data, we want to hear from you.

Responsibilities:

• Business Problem Solving: Take on complex business challenges, utilizing research and business assessment to define problems, generate innovative ideas, identify opportunities, and recommend actionable next steps.
• Solution Development & Innovation: Collaborate with business stakeholders and technical teams to identify and address challenges and goals related to digital marketing. Develop comprehensive solutions and roadmaps that leverage the full power of the Marketing Cloud, including designing how Salesforce Data 360 (CDP) can be used to create a single source of truth for hyper-personalized customer experiences.
• Engaging Demonstrations: Showcase the power of Agentforce Marketing and Data 360 through compelling software demonstrations and rapid prototyping. Deliver executive-level presentations that illustrate how connected, data-driven customer experiences are brought to life.
• Strategic Guidance: Construct future-state customer journey strategies and develop long-term IT roadmaps for our clients. Assist the customer, Account Executive, and Partners with discovery, analysis, and strategic solution recommendations centered on data activation.
• Thought Leadership & Continuous Learning: Stay current on product developments, industry trends, and new technologies, with a special focus on Customer Data Platforms and data-driven marketing. Act as a thought leader in the marketing technology space, sharing your expertise with clients and internal teams.
• Team Collaboration: Support the wider Agentforce Marketing team and other business units to achieve excellent customer outcomes and drive growth.

Qualifications:

• Experience: Proven experience in a similar role such as Solution Engineering, Digital Marketing, Customer Success with Salesforce Technology or technical consulting, with a strong focus on marketing technology and customer engagement solutions.
• Technical Proficiency: A strong technical understanding of data-driven solutions. This includes knowledge of Salesforce Data 360 (formerly Salesforce CDP) and a clear understanding of how to leverage customer data platforms. Knowledge of programming languages and a minimum of 2 years of hands-on experience with Salesforce Agentforce Marketing is highly preferred.
• Presentation and Communication Skills: Excellent communication and presentation skills, with the ability to persuasively present complex technical and data-centric concepts to a variety of audiences, from technical teams to C-level executives.
• Strategic Mindset: Proven ability to develop and articulate a strategic vision for utilizing marketing and data technologies to drive business outcomes and enhance customer experiences.
• Problem-Solving Skills: A creative and analytical problem-solver who is a self-starter and can effectively lead and prioritize in a fast-paced environment.
• Collaborative Spirit: A team player with a proven track record of working effectively with cross-functional teams, including sales, product management, and customer success.
• Language Skills: Fluency in English is required. Fluent German highly desirable.

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.