Salesforce Dev Support (salesforce Dev Exp Mandatory) - Remote Eligible

Developer Support Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Scope: Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours – 5.30 AM IST onwardsWork hours are subject to change depending on Business needs.

Role & Responsibilities:

• Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
• Write sample code, client libraries, and contribute to Open Source projects.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
• Resolve customer service issues and skillfully manage complex customer service problems.
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
• Assist with the design and delivery of product and other technical training.
• Review support cases for technical and troubleshooting accuracy.
• Define and describe technical best practices.
• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
• Complete assigned project responsibilities.
• Meet the monthly goals on KPIs such as CSAT, Productivity.

Experience/Skills Required:

• BTech/BS degree in a technical field preferred with a strong academic record.
• 2 to 8 years engineering / programming work experience.
• Lightning Experience - Lighting Web Components & Aura
• Modern Javascript
• Apex(Synchronous and Asynchronous)
• Integration - REST/SOAP/Bulk API
• Debugging/Troubleshooting Errors
• Visualforce
• Sites/Communities/Force.com
• SOQL/SOSL
• Deployment- Metadata API/ANT Migration tool/CLI
• Flows/Process Builder
• Authentication, SSO/Auth Provider
• Event driven architecture - Platform Events, Streaming API, Change data capture
• Field Service Lightning (FSL)
• Mobile Dev
• Excellent written and verbal communication skills
• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
• Understanding of database concepts and data management (RDBMS) and SQL

Experience/Skills Desired:

• Previous experience with Salesforce.com CRM and its technologies.
• Experience as a committer in an Open Source project is a plus.
• Salesforce.com Certified Administrator (ADM201 Certified)
• Salesforce.com Certified Advanced Administrator (ADM211 Certified)
• Salesforce.com Certified Developer (DEV401 Certified)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.