Program Manager, Customer Success Operations

Program Manager

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an experienced and driven Program Manager to lead and oversee project management and business analysis functions. This role is ideal for a proactive, highly results-oriented individual who can expertly manage projects from conception through delivery, while also providing high-quality business analysis to support strategic initiatives. This individual will work closely with cross-functional teams, stakeholders, and senior leadership to ensure project alignment with business objectives, drive continuous improvement, and deliver value to the organization.

Key Responsibilities:

• Lead and manage multiple, complex projects with cross-functional teams.
• Develop and maintain project plans, timelines, resource allocations, and budgets.
• Foster strong collaboration with stakeholders.
• Identify, analyze, and mitigate risks and issues.
• Perform in-depth analysis of business processes.
• Gather and document requirements.
• Develop and maintain documentation on current and future state processes.
• Prepare comprehensive reports for executive leadership.
• Support data-driven decision-making.

Role Requirements:

• Certifications: PMP or like certifications.
• Experience: A minimum of 7+ years of professional experience in project management, program management, business analytics.
• Proven track record in managing large, complex projects.
• Exceptional ability to gather, analyze and document requirements.
• Ability to translate data-driven insights into actionable recommendations.
• Skilled in project management, databases, and visualization tools.
• Proven ability to be independent and resourceful in leading projects.
• Strong interpersonal and communication skills.
• Willing to <25% travel.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.