Principal Solution Engineer

Solutions Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

We have an outstanding opportunity for a Solutions Engineer to work with our outstanding Digital Business (covering Marketing Cloud, Data Cloud, Loyalty Management & Commerce Cloud), in crafting ground-breaking customer engagement roadmaps demonstrating the Salesforce applications and platform in Gurugram OR Mumbai, India!

Typical Day of a Solution Engineer:

• Work in close partnership with sales teams, partners, and product specialists to plan and deliver on sales campaigns, leading client discovery sessions and workshops that align proposed solutions to customer business challenges and key performance indicators (KPIs).
• Present and demonstrate technical solutions to a range of audiences — from technical teams to executive stakeholders — with clarity, confidence, and a focus on business value.
• Deliver inspiring presentations and product demonstrations as part of sales cycles and Salesforce events, bringing customer engagements to life through impactful storytelling and content.
• Share successes and learnings internally to maximize the impact of every engagement and contribute to continuous improvement within the Solution Engineering team.
• Interface product and enablement teams to provide feedback from the field and drive solution growth.
• Establish and share a point of view on business value provided by the solution with potential customers.

Specific Responsibilities:

• Provide thought leadership in how large enterprise organizations can drive customer success through digital transformation.
• Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
• Be an innovator who can build new solutions using out-of-the-box thinking.
• Engage with business users to build solution presentations, demonstrations and prototypes/ P.O.C.s.
• Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
• The ability to authoritatively present and articulate the business value to managers and executives of all levels.
• Deliver functional and technical responses to RFPs/RFIs.
• Work as an excellent teammate by chipping in, learning and sharing new knowledge.
• Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
• Lead multiple customer engagements concurrently.

Required Skills:

• 10 or more years of experience in a Solution Engineering, pre-sales, or Solutions Consulting role, positioning and demonstrating solutions to inspire and transform the customer experience.
• 10 or more years of experience working in one or more of the following: Digital Marketing (Business to Consumer (B2C) and/or Business to Business (B2B)), Marketing Automation, Customer Data Platforms, or AI-driven Solutions.
• Individual should be an autonomous self-starter who can prioritize effectively, lead independently, and thrive across multiple dynamic teams or solo projects. Degree or equivalent relevant experience required.
• Industry Experience: Experience in Solutioning for Consumer Industries (Retail, Consumer Goods, Automotive, Travel Hospitality) would be a plus.
• AI Experience: Hands-on experience with AI tools such as large language models (LLMs) or prompt engineering, and apply them to boost productivity and creativity, would be a plus.
• Technical expertise in one or more of the following: customer data platforms (CDP), loyalty management, real-time personalization, or analytics would be a plus.
• Background in product management or post-sales software implementation would be a plus.
• Strong focus and experience in pre-sales or implementation is required.
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Outstanding presentation and demonstration skills.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.