Operations Analyst - Global Resource Management

Resource Management Analyst

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

The Resource Management team is responsible for managing the staffing life cycle, globally, for services engagements. Resource Managers source and allocate consultants across Services roles. We do so by monitoring, validating and routing resource requests, focusing on increasing utilization of internal resources and customer success. Resource Managers drive alignment between collaborators (e.g. Services Leadership, People Managers, Account Partners and Project Team (Project Managers &/or Engagement Managers) in order to assign/staff Services engagements.

Key areas of responsibility include: Demand Management, Resource Management, Analysis and Narration of business health. We are looking for someone with 2+ years of experience in a resource management role who has analytical and problem-solving skills that can balance multiple dynamic priorities. This role will see the Analyst take ownership of an Operating Unit, which includes building positive relationships with stakeholders and coordinating with other functions and understanding and articulating the demand vs supply, bench, risks and operating position.

Demand Management

Reviewing pipeline/opportunities and projects - Comprehensive understanding of upcoming deal pipeline, closures, renewals and role requirements to ensure start dates align to available capacity.

Assignment planning/alignment - Named resources added and suggest resources where appropriate.

Opportunity closure data hygiene - Check resource requests to confirm status, date alignments and skills.

Resource Management

Resource capacity - Develop strong understanding of internal resource availability, skills and experience.

Identifying capacity shortfalls and evaluate/engage global alternatives and/or partner management.

Resource allocation - Managing, assigning and replacing resources.

Forecast review - Schedule management / load balancing.

Analytical Reporting / Health of the Business

Bench insights - Produce narrative on bench by resource / practice.

Utilization reporting - Write trend narrative on utilization.

Capacity reporting - Compose narrative on capacity plans, highlighting supply/demand or skills profile challenges.

Opportunity reporting - Provide reporting on open resource requests.

Centralize and lead regional staffing meetings with Services management to review and align resources against resource requests for current opportunities.

Assign staff to projects, balancing the needs of the project with the skills, availability and development needs of staff members.

Help to drive the utilization of the team by developing creative solutions to staff projects when resource availability is constrained.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. For Illinois based roles, the base salary hiring range for this position is $81,400 to $111,900.