Operations Analyst - Remote Eligible

Business Operations Analyst, LATAM (Spanish/Portuguese/English)

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a highly motivated and skilled Business Operations Analyst to join our team, focusing on the dynamic Latin American market. This role is crucial for providing end-to-end operational support to our Professional Services business. You'll be a key player in ensuring the smooth and efficient management of our business operations, directly impacting our growth and success in the region. The ideal candidate is a proactive problem-solver with a strong analytical background. This is a unique opportunity to use your skills in a fast-paced environment and contribute to a growing global business.

What You'll Do

• Financial Analysis & Revenue Management: Perform detailed financial analysis to track business performance. Manage and forecast revenue streams to ensure accuracy and alignment with business goals.
• Billing & Invoicing: Oversee the end-to-end billing and invoicing process for professional services projects, ensuring timely and accurate transactions.
• Data Analytics & Validation: Analyze key business data to identify trends, opportunities, and risks. Validate data integrity across various systems to ensure reliable reporting.
• Operational Support: Provide comprehensive operational support to the Professional Services team, from project inception to closure. This includes process optimization and troubleshooting operational bottlenecks.
• Cross-Functional Collaboration: Work closely with Finance, Sales, and Professional Services teams to streamline processes and improve operational efficiency.
• Reporting: Develop and maintain operational dashboards and reports to provide visibility into key performance indicators (KPIs) for leadership.

What You'll Bring

• 2-5 years of experience in a business operations, financial analysis, or similar analytical role.
• Fluency in Spanish, Portuguese, and English (written and verbal) is required.
• Proven experience in financial analysis, revenue management, revenue forecasting, and billing/invoicing.
• Strong data analytics skills, with experience in data validation and using analytical tools (e.g., Excel, Google Sheets, Tableau, or similar).
• Excellent problem-solving skills and a proactive, detail-oriented approach.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience in the technology or professional services industry is a plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

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