Manager, Workplace Services Events

Manager of Events

The Manager of Events will oversee all Events activity across our Atlanta Tower with a significant focus on our dynamic specialty spaces. These spaces include our state of the art 'Ohana Floor, Mutli-Purpoze Zone, and events across our employee Social lounges, our dedicated Lobby space and conference rooms across our seven floors.

Curating connections through events between customers, guests, visitors and employees is an essential element of accelerating our business by empowering teams to be successful and embody Salesforce values. Fostering key relationships and stakeholder success will be at the forefront of this role including the ability to plan and create memorable experiences using our unique Salesforce hospitality. Experience with executive-level customers and leaders is imperative for high quality, five star, end to end event customer service.

This position is responsible for the management and support of all event vendors, employees & contractors who are part of the Event Team.

Key Responsibilities:

• Event Curation: Craft meaningful connections through meticulously planned companywide events that bring together customers, non-profits, guests, visitors, and employees. This strategic engagement is a driving force in propelling our business forward, empowering our teams to excel and live out the Salesforce values.
• Executive Engagement: Deliver exceptional, five-star event experiences to executives that are based in Atlanta and to those traveling in to our tower. Your expertise will ensure that every event is synonymous with high quality and leaves an unforgettable impression.
• Reporting and Data Analytics: Utilize Tableau to build dashboards that provide high-level data, offering key insights on pre-event and post-event statistics. Summarize key highlights for communication updates and presentations to various stakeholder audiences. Leverage this data to influence decisions, assess performance, and measure accountability and success.
• Training and Development: Lead continuous training and development for the Events team on new and improved Meeting & Events (M&E) App enhancements, Slack workflows, and with Agentforce, ensuring the team is adept at using the latest Salesforce technology to streamline event management.
• Team Management: Take charge of coordinating all event-related personnel, including Vendors, Employees, and Contractors within the Event team. Your leadership will ensure seamless event execution and elevated experience alike.
• Collaboration and Partnership: Work in close harmony with the all REWS teams to ensure cross-functional alignment. Demonstrated ability to lead, influence and overcome obstacles partnering with various business units who work closely with Real Estate and Workplace Services.

Experience/Skills Required:

• 8+ years successful event & project management experience planning large, complex events & programs (product launches, conferences, executive programs, etc). Preferably in a B2B, high-tech, fast-paced environment.
• Strong leadership skills with the ability to manage diverse teams and vendors along with the ability to engage with executive-level stakeholders.
• Proven effectiveness in vendor negotiations and management, industry knowledge on selection of event caterers and suppliers in hospitality.
• Ability to assess workload priorities in a fast paced environment achieving required deadlines.
• Win as a team, collaborate and overcoming obstacles and conflicts for overall team success.
• Excellent written and verbal communication leveraging collaboration tools Slack and Quip are an essential communication platform.
• Experience working with a global company, brand and teams at all levels of the organisation.
• Excellent project management skills for event and workplace readiness and initiate required process improvements.
• Deep comfort level with event program analysis, reporting and ACV pipeline impact.
• Proactive, creative, entrepreneurial, have a healthy appetite for feedback, and thrive in high-pressure situations.
• Ability to work outside of traditional business hours and weekends as needed.
• Comfortable navigating through complexity, changes and ambiguity.
• Experience working with a global company, brand and teams at all levels of the organization.
• Proficiency in using Google Suite Workspace (similar to advanced Microsoft suite of programs) leveraged in workplace services messaging and presentations and data reporting.
• Experience and solid understanding of event technology various IT/AV remote communication tools such as Zoom, Google Meet or Webinars.
• The successful candidate will be agile, innovative and intentional as a trusted expert and advisor. Who partners with the business, leaders and employees to deliver purpose-driven spaces and programs that accelerate opportunities and connection among all who experience Salesforce Atlanta.

Note; this role may require some travel local and/ or international travel and may need to work outside normal business hrs.