Customer Centric Engineering Apprenticeship

Customer Center Engineering Apprenticeship

Salesforce's Customer Centric Engineering (CCE) team delivers Customer Love by solving the toughest technical customer escalations fast and champions trust throughout Salesforce. CCE's have developer-level technical chops along with unparalleled troubleshooting and problem-solving skills. CCE's also have a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company.

As an apprentice, you will have the opportunity to learn on the job with world class CCE's and actively contribute to our exciting mission to deliver ever more reliable and resilient solutions for our Customers. CCE's leverage cutting edge technologies to debug complex customer issues and automate operational tasks. You will have the opportunity to operate as a fully functioning member of the team and gain valuable real world experience, with the potential to secure a full time position following completion of your studies.

During this experience, you'll be part of a wide apprentice community; spanning across Dublin and London, and across a variety of business units and roles. You'll also have access to a broader group of people that will support you throughout to develop both personally & professionally. The program will run in collaboration with Fast Track into Information Technology for two years and will provide you with the experience and knowledge to become a proficient software developer.

What are we looking for?

• A keen interest in the world of software development
• Excellent analytical, conceptual and problem-solving skills
• Self-starting, proactive and organised, as well as being capable of long-term thinking
• Desire to learn and grow
• Excellent English communication skills - written and oral
• Strong interpersonal skills, a positive attitude and a customer service mindset – energetic, friendly, and patient

What's in it for you?

• 25 days annual leave
• Health insurance, dental insurance, travel insurance, vision benefit
• Monthly wellbeing reimbursement and Employee Assistance Programme (EAP)
• Pension package & Employee Stock Purchase Plan (ESPP)

Location

• Applicants must live within a reasonable commuting distance to Dublin and must be willing to attend college in person.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.