Contact Center, Director Of Product Marketing

Director of Product Marketing for Service Cloud – Contact Center

At Salesforce, we're redefining the future of customer experience by combining the power of AI agents and service reps—connected through unified data. As the Director of Product Marketing for Service Cloud – Contact Center, you'll play a key role in shaping and executing our messaging for one of the most critical areas of our business. In this role, you'll work closely with product, sales, GTM, and partner marketing teams to deliver successful launches, develop compelling, and differentiated messaging. You'll be responsible for telling the story of how Service Cloud empowers contact centers with AI and automation—without losing the human touch. We're looking for a creative visionary with a strong telephony background, exceptional communication skills, and a passion for delivering value in a fast-paced, highly collaborative environment.

The ideal candidate has:

• A strong background in telephony and the contact center space.
• A deep understanding of the ecosystem and market trends.
• A proven ability to create impactful messaging and launches that resonate with decision-makers.

If you're excited to define the next chapter of customer service and contact center innovation at Salesforce—we'd love to meet you.

Responsibilities

• Develop compelling messaging and value propositions that highlight the innovation and impact of Service Cloud Voice and Contact Center—tailored to resonate with business audiences.
• Create industry-specific thought leadership content such as webinars, blogs, customer stories, and case studies to build market awareness and drive demand.
• Lead high-impact product launches that excite customers, influence analyst perception, and clearly articulate Salesforce's leadership in the contact center space.
• Partner with go-to-market teams to translate product and industry strategies into effective sales plays, enablement programs, and pipeline-driving campaigns.
• Deliver audience-tailored presentations that inspire prospects, customers, and internal stakeholders to embrace the value of Service Cloud.

Required Skills:

• 8+ years of experience in product marketing, industry marketing, or corporate marketing, ideally within enterprise SaaS or B2B technology.
• 5+ years of deep expertise in the contact center, telephony, or CCaaS (Contact Center as a Service) space, with a strong grasp of industry trends and customer needs.
• Proven ability to develop strategic messaging and positioning for complex technology products that resonate with business decision-makers.
• Exceptional communication and presentation skills, with confidence presenting to executive stakeholders, cross-functional teams, and external audiences.
• Demonstrated experience creating a variety of high-impact marketing assets, including product demos, pitch decks, customer stories, and thought leadership content.
• Data-driven mindset with a track record of using insights to inform strategy and consistently achieve measurable outcomes.

Preferred Skills:

• Hands-on experience with Service Cloud Voice and deep expertise in the contact center, telephony, or CCaaS market.
• Proactive and results-oriented, with a strong ability to take initiative, drive projects forward, and lead effectively in fast-moving or ambiguous environments.
• Positive, growth-minded attitude that brings creativity, collaboration, and a continuous desire to learn and improve.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: salesforcebenefits.com. For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.