Account Solution Engineer 6

Solution Consultant For The Retail Industry

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Your role as Solution Consultant for the Retail industry

The Solution Consulting team is organized into several smaller teams based on the products they are selling, or the industry/vertical they are selling into. In this case, we're looking for someone to support the Retail industry team. This position is a Global Presales Role to support our most strategic retail customers.

We're looking for a presales colleague preferably from the software industry and/or with consulting/customer background to support our Pre-Sales team. This role specifically is to support as a Pre-Seller for our retail customers. This role is perfect for someone who likes to work with people, is able to think strategically, interested in technology / digitalisation, interested in continuous learning, and has an understanding of what challenges the Retail industry is facing today.

A typical day of a Solution Consultant consists of the following:

1. Liaise with your sales counterpart "on eye level" to develop new/existing business or account strategy.
2. Lead discovery sessions with your customers to understand/identify industry challenges as a basis to build an innovative solution in a digitalized world.
3. Clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives.
4. Create memorable positive experiences for your customers, using emotional intelligence, storytelling, immersive demo techniques, etc.
5. Leverage your technicals skills to build innovative art of the possible demo solutions and establish a trusted relationship with the technical collaborators on the customer side.
6. Orchestrate an extended Solution Consulting team while building e.g. Multi-Cloud solutions for the customer.
7. Represent Salesforce during Marketing or Partner Events with the specific Consultant knowledge (e.g. Industry demos, industry-specific discussions/use cases).
8. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.

Required Qualifications:

• Understanding of the unique business requirements of the retail industry trends and "language".
• Experience implementing Digital Transformation strategies and delivering increased success to their customers.
• Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization. We are open to a variety of backgrounds for the role.
• Proven oral, written, presentation, and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to tackle problems in dynamic, energising environments.
• Inquisitive, practical, and passionate about technology and sharing knowledge.
• Curious Mindset: Loves to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.
• Good at explaining ideas and finding ways to keep people's attention.
• Willing and able to travel occasionally
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
• Fluency in English and German

Diversity & Inclusion: Equality is a core tenet of how we run our business and we believe that equality and diversity make us a better company and community. We respect and value employees from every background, and we thrive as a result. We believe that businesses is the greatest platform for change, and all businesses have the opportunity to be a platform for change. We are committed to making an impact on our community.

Benefits & Perks:

We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be #1 in PEOPLE's Top 50 Companies that Care, and are on Fortune's Change the World list.

We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.

We provide other world-leading benefits to all our employees, including:

• Retirement saving plan
• Monthly wellness allowance
• Flexible time off & leave policies
• Parental benefits
• Perks and discounts

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here. In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

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