Customer Service Officer - Cardiovascular Centre

Customer Service Officer

St Vincent's Private Melbourne is a facility of St Vincent's Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not for profit Catholic private hospital which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.

We are looking for a dynamic Customer Service Officer with exceptional communication and administration skills to form part of our team in the St Vincent's Fitzroy Cardiovascular Centre. This role requires excellent interpersonal skills and adaptability. This is a fast paced environment and we are looking for someone who can work under pressure and maintain excellent interpersonal skills with a strong patient focus. This is a front of house / patient facing role and ideally requires someone with hospital administrative experience, but not necessary.

You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Cardiovascular Nurse Unit Manager.

Your ability to deliver high quality customer service to all medical staff, nursing staff and patients is essential and your everyday duties will include:

Responsibilities will include (but will not be limited to):

• Greeting patients and their families on arrival into hospital
• Booking appointment's for SVPHM's inpatient and outpatients
• Involved in invoicing and payments for outpatient services
• Admission / Discharge of patients to the Cardiovascular Centre

The successful candidate will have:

• Strong interpersonal and communication skills
• Proven attention to detail and ability to prioritise tasks in a dynamic environment
• Previous experience in a customer service healthcare environment, desirable
• Previous experience in patient record databases (IBA preferred)

If this is the role for you, please hit the APPLY button now! Your application must include:

• Cover Letter
• Resume

We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment. St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au.

Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.

SVPHT has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy and how it is applied at SVPHT. Therefore employment with St Vincent's Private Hospital Toowoomba is subject to you providing evidence of vaccinations and/or immunity to all vaccine preventable diseases. Appointment and ongoing employment will be subject to continued compliance with this policy and directive. You will be required to ensure that you remain compliant with mandatory immunisations/vaccinations (including flu vaccinations).

SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more.

If you would like to discuss this opportunity, please contact Jennifer Collins-Nurse Unit Manager for a confidential discussion on jennifer.collins@svha.org.au.