Salesforce Administrator

Salesforce Administrator

The Salesforce Administrator is a key role at Study Group, responsible for driving continuous improvement and enhancement of our Salesforce platform. Given the platform's critical importance to the business, this role must always consider the organization's broader best interests when implementing or deploying changes.

Working closely with Solution Architects, Business Analysts, Salesforce Developers, and fellow Administrators, the role will collaborate on gathering requirements, validating proposals, and delivering effective solutions. In addition to managing our Sales Cloud instance, the Salesforce Administrator will also be responsible for administering and maintaining our Marketing Cloud environment.

About The Role

• Perform core administration tasks across the Salesforce ecosystem, including user management, security maintenance, and custom configurations using declarative tools like Flow.
• Design, build, and deploy multi-channel marketing campaigns and customer journeys, primarily using SFMC tools like Journey Builder, Email Studio, and Automation Studio.
• Manage the synchronization of data between Sales Cloud and Marketing Cloud to maintain data integrity and support a unified customer view. Create and manage data extensions for segmentation and targeting.
• Develop reports and dashboards in both Salesforce and Marketing Cloud to track campaign performance, monitor key marketing metrics, and provide insights to stakeholders.
• Deployment and testing using Git, sandboxes, and the production environment to ensure integrations and functionality are fit for purpose.
• Collaborating with other Salesforce Administrators to validate business requirements and any considerations (security, scalability, limits).
• Working with the business to collate requirements and translate them into high-quality, robust solutions.
• Integrating, maintaining, and administering business applications to Salesforce, such as Formstack, Survey Monkey, SMS Magic, RIO.
• Raise, monitor, and resolve support cases with Salesforce Support.
• Assist with Salesforce related Service Desk tickets submitted by business or IT users.
• Adhere to Salesforce best practices, maintain documentation.
• Collaborating with IT / Developers for other systems in order to integrate across the business.
• Supporting other Salesforce Administrators and Developers.

About You

• Salesforce Certifications: Platform Administrator, Platform Developer. Preferably Platform Administrator II, any Marketing Cloud certification.
• Experience with standard Salesforce administrative functions: user setup, profiles and permissions, object and field management, reports and dashboards.
• Familiarity with process automation tools, specifically Flow.
• Hands-on experience with Marketing Cloud modules: Journey Builder, Email Studio, and Content Builder.
• Experience with Experience Cloud would be advantageous.
• Experience with Formstack, SMS Magic would be advantageous.
• Proficiency in Marketing Cloud's data tools, such as data extensions and Contact Builder.
• Experience with integrating SFMC and Sales Cloud via Marketing Cloud Connect.
• Working knowledge of email development languages such as HTML, CSS, AMPscript, and SQL.
• Strong problem-solving skills to troubleshoot technical and data-related issues.

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programs, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

Study Group is proud of its high standards in safeguarding and recognizes its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted: Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.