Senior Engineer - application

Senior Engineer - Application

Stäubli is a global mechatronics solution provider with four dedicated divisions: Electrical Connectors, Fluid Connectors, Robotics, and Textile, serving customers who want to increase their productivity in many industrial sectors. We are an international group that currently operates in 29 countries, with agents in 50 countries on four continents. Our global workforce of 5700 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Originally founded in 1892 as a small workshop in Horgen/Zurich, today Stäubli is an international group headquartered in Pfäffikon, Switzerland. Stäubli Tec Systems India was formed in the year 2012 headquartered in Bangalore. Having offices in Bangalore and Gurgaon, Stäubli Tec Systems India has a turnover of more than 120 crores INR with a workforce of 65 people. Such rapid growth demands key people to shoulder great responsibilities with effective leadership and focused approach. Staubli is one of the leading manufacturers of quick connector systems, Stäubli covers connection needs for all types of fluids, gases, and electrical power.

Job Description

DESIGNATION/TITLE - Sr. Engineer Application - Robotics

REPORTING TO - TSS APAC Team Leader/National Sales Manager – India

LOCATION - Pune/Ahmedabad

OBJECTIVE/MISSION

Bring your problem-solving skills and technical expertise to our Services team and make your impact by providing solutions towards case resolution. Ready for extensive travel PAN India for on-site visits. Service, Maintenance & Troubleshooting of Staubli range of Robots. Hands on Customer understanding

KEY RESPONSIBILITIES ROLES AND RESPONSIBILITIES:

• Understanding the requirements of the Customers and help, Sales team by proposing solutions to the customers for the promotion of Staubli Robot products and contribute to the success of different projects in various industries/market segments.
• Propose solutions for integrating our robots into fully automated systems along with automation components (Vision system, PLC, conveyor, safety devices etc.)
• Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries
• Provide Programming and teaching trainings to Staubli customers.
• Assist our customers towards the use, programming and integration of Staubli Robots either onsite or offsite (Advice, feasibility, study, real tests, trainings etc. )
• Promote and support the range of software solutions (industry specific teaching interface, conveyor tracking, PC simulation software etc.)
• Follow up on automation projects & customers.
• Participate in the design and implementation of demonstration system and participate in automation related exhibitions.
• Regularly communicate with Staubli Headquarters to receive support or provide feedback
• Participate to the application hotline.
• Daily reporting to the Local Manager to update status & availability.
• Completion of a detailed Field Service report for each customer call and documentation of application interventions in CRM.
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and payment collections.
• Responsible for achieving assigned Application revenue and also generate revenue through sales of Training contracts with customers
• To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.
• **Any other responsibility as per discretion of management

Qualifications

B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF

Additional Information

YEARS OF EXPERIENCE/AGE

6-8 years of experience in robotics, or industrial automation industry. Previous Programming PLC/Robot experience is also a necessity.

TRAVEL

60-70% Travel across India for programming Robots at site & training.

COMPETENCIES

Technical

Experience with programming languages (C/C++, Python …)

Basic Mechanics (drafting skills)

Automation concepts (PLC, Drives etc.)

Industrial Electrical concepts & circuitry

Basic electronics (component identification and their functions, circuitry, digital logic circuits, etc)

Sensors and actuators technologies (electric, and pneumatic)

Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (Device Net, Profibus, CANBus…)

Behavioural

Excellent Communication & interpersonal skills

Able to analyze problems in a logical manner. Good problem-solving skills

Is outgoing and service-minded

Flexible & ability to collaborate with Internal team.

Is highly organized with the ability to manage multiple projects/ tasks simultaneously and effectively prioritize projects and tasks

Approachable and takes pride in providing a high standard of service and support to customers and partners

A self-starter who is resourceful and initiates work without specific instruction

Possesses strong business acumen

Able to travel extensively for service

Should be proficient in multiple languages –Indian languages, English & Hindi