Technical Customer Support − Customer Site - Specialist

Technical Customer Support- Customer Site, Permanent Contract

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do

Analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications.

Conducts technical training and product briefing with customers, vendors and company representatives.

Acts as local on-site representative to customer's organization.

What You Need

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.

Roles typically require a university degree or an extensive amount of practical knowledge gained through experience.

Job requires an understanding and application of procedures and concepts of own discipline.

The job requires the ability to make judgements based on practice and previous experience.

This job typically requires a degree or equivalent and no experience.

• Degree in engineering, medical electronics, and camera technology or equivalent, or relevant experience
• Fluency in both spoken and written (technical and medical) English
• Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
• Good skills in local language

• Minimum 1-2 years experience in a similar role
• IT experience on administrative and technical level