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SME Technical Support Xelix (invoice To Pay)
Support and optimize global finance enterprise applications for operational excellence
Warsaw
Mid-Level
2 days ago
Stryker
A global medical technology company specializing in orthopedic devices, surgical equipment, and neurotechnology products.
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Tier 2 Sme Technical Support
Are you passionate about solving complex technical challenges and ensuring seamless operations across global finance platforms?
As a Tier 2 SME Technical Support, you'll play a critical role in maintaining service continuity, enhancing support processes, and driving improvements across enterprise applications.
What You Will Do
- Investigate and resolve moderately complex incidents escalated from Tier 1 support, ensuring timely resolution and documentation
- Analyze recurring issues and support root cause analysis in collaboration with engineering and Tier 3 teams
- Troubleshoot application, system, and infrastructure issues, including performance errors, data inconsistencies, and integration failures
- Recreate user issues in test environments to isolate bugs and identify configuration errors
- Collaborate with development teams, vendors, and infrastructure teams to escalate and resolve technical issues within defined SLAs
- Perform routine system checks, monitor health indicators, and support deployments, patches, and updates across key platforms
- Manage advanced user provisioning and access configurations for integrated systems
- Create and maintain technical documentation, knowledge base articles, and support playbooks to enhance Tier 1 capabilities
What You Will Need
Required Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent work experience
- Minimum 3 years of experience in operational AP or system administration
- Fluent spoken and written English
- Proficiency in ITSM tools such as ServiceNow, Zendesk, or Jira
- Familiarity with enterprise applications (ERP, CRM, HRIS) and general IT concepts
Preferred Qualifications
- Experience troubleshooting business applications and networking fundamentals
- Familiarity with databases (SQL), scripting (PowerShell, Python), and APIs
- Additional language skills
About Stryker
A global medical technology company specializing in orthopedic devices, surgical equipment, and neurotechnology products.