Service Team_(senior) Field Engineer_shanghai
Stryker
Job Title
Work Flexibility: Field-based
Position Summary
To solve the technical/application problems of the product of Stryker installed in market, support sales/marketing for technical issues to keep business growing
Essential Duties & Responsibilities
Product installation, operation guide, OR standby, maintenance guide for customers
Coaching dealer's field engineers to do any field engineering action
Prepare, set up, standby for any product demonstration / exhibition for sales / marketing department
Act as a bridge between customer and service center for the communication on trouble-shooting
Report and deliver the Non-local-repairable faulty product to repair center
Responsible for the collection of final payment
Build and maintain close relationship with customer
Execute the service process
Input all service record in time
Input all business trip record in time
Education & Experience
Above college degree with specialization in electronics, bioengineering, or relevant special field
At least 1 year of relevant experience gained in medical and healthcare industry is preferred
Technical background is a plus
Auto CAD skill is required (apply to Berchtold engineer)
Physical & Mental Requirements
Strong problem solving and communication skills
Continuously demonstrates service awareness through maintaining business relationship
Strong sense of responsibility
With health-related certificates as required by the government to prove good conditions
Travel Percentage: None