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Senior Technical Support Engineer
Investigate and resolve complex technical issues for healthcare communication systems
Bangalore
Senior
15 hours agoBe an early applicant
Stryker
A global medical technology company specializing in orthopedic devices, surgical equipment, and neurotechnology products.
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Senior Technical Support Engineer
Vocera is now part of Stryker and is looking for a Senior Technical Support Engineer. In this role, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. Our Global Support Team works together 24x7 to take on technical challenges and provide a positive experience for our customers.
What You Will Do:
- Document and manage customer issues and requests, delivering excellent customer service and managing customer expectations.
- Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution.
- Collaborate within the company, escalating issues and engaging others to solve hard problems.
- Review product documentation prior to new releases.
- Report product defects and enhancement requests.
- Identify and advocate product supportability requirements.
- Partner with customers to design, scope, and implement design requests.
What You Need:
- BA in Computer Science or related field.
- 3+ years' experience in customer technical support role working in a hosted application.
- Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred.
- Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred.
- Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V.
- Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x.
- Understanding of relational database systems and SQL scripting.
Travel Percentage: None
About Stryker
A global medical technology company specializing in orthopedic devices, surgical equipment, and neurotechnology products.