Operations Manager

Manages operations across the assigned region service centers of the country.

Responsible for the operational metrics of the zonal service centers.

Responsible for the workplace organization, WPO across the service centers.

Leads and challenges team on the productivity of the spares.

Provides services to UP countries like Nepal, Bangladesh, Sri Lanka.

Plans and executes strategies to reduce the turn around time for services.

Works with the team on reduction of the free warranty services.

Works on analytics to reduce the service spares consumption by franchise.

Predicts the breakdown of the equipment by understanding the statistical failure rate.

Ensures compliance to the preventive plans.

Prepares and positions service contracts by strategic customer groups.

Identifies growth opportunities from the installation database.

Harness JDE, ERP for the reporting and business analytics.

Responsible for the spares consumption and the inventory management.

Decides the re order levels for the spares.

Builds strategies to ensure the service revenue is 13 ~ 15% of the OE revenue.

Meets customer expectations and is proactive to take feedback from the customers on the service performance.

Academic qualifications / degree & relevant prior experience:

Degree holder in engineering with specialization in biomedical engineering preferred.

At least 4 to 5 years in the medical devices/equipment industry with responsibility for service revenues.

Proficient in MS Office suite of products such as Word, Excel, PowerPoint.

Travel percentage: None.

Regional Service Manager 1 West