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Customer Service Representative
Assist healthcare professionals with order processing and customer inquiries efficiently
Portage, Michigan, United States
Entry Level
yesterday
Stryker
A global medical technology company specializing in orthopedic devices, surgical equipment, and neurotechnology products.
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Stryker Customer Service Representative
Location: Portage, Michigan
Time Type: Full time
Schedule: Monday-Friday, 10:30am-7pm EST
Overtime required as needed
What You Will Do:
As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Provide phone and email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What You Need:
Required:
- 2+ years of direct Customer Service or Call Center Experience
- High School diploma or equivalent
- Ability to work flexible hours as needed to support the business needs
Preferred:
- Associates or Bachelors Degree
- ERP Experience: SAP, GHX, EDI, Salesforce, Genesys and/or Power BI
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
About Stryker
A global medical technology company specializing in orthopedic devices, surgical equipment, and neurotechnology products.