Customer Service Representative - 1st Shift (hybrid)

Customer Service Representative

Work Flexibility: Hybrid or Onsite

Schedule:

1. 1st Shift, Mountain Time
2. Hybrid: In-office 2x/week, required
3. Overtime based on business needs

What You Will Do:

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need:

• Required
• High School Diploma or GED
• Two (2) years' relevant work experience
• Ideal candidate lives within commutable distance to Denver, CO, Colorado Springs, CO or Missoula, MT Stryker location
• Preferred
• Experience as account representative; SAP, GHX systems

$20.08 – $27.81 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.