Customer Service Representative - 1st Shift (remote) - Remote Eligible

Customer Service Representative

Work Flexibility: Remote

Schedule

• 1st Shift, Mon - Fri
• Overtime based on business needs

What You Will Do

• Validate the ship to and replenishment locations of orders with sales and operations partners
• Responsible for all PO entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
• Check and validate accuracy of incoming surgery product usage cases
• Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Provide proactive updates on order status to accelerate billing process
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
• Support Sales Reps in case of product usage pricing or discrepancies

What You Need

Required

• High School Diploma or GED
• Two (2) years' relevant work experience

Preferred

• Experience as account representative; Oracle, SAP

United States of America Pay Ranges:

• USN: $21.28 - $26.78 USD Hourly
• US5: $22.35 - $28.12 USD Hourly
• US10: $23.41 - $29.46 USD Hourly
• US15: $24.48 - $30.80 USD Hourly
• US20: $25.54 - $32.14 USD Hourly
• US30: $27.67 - $34.82 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.