Customer Service Representative - Fixed Term
Stryker
Job Title
Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
Process and follow up customers' complaints
Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA
Communicate effectively with Customers and respond to their requests
Assist the implementation of Discounts and FOC Policy
Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved
Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
Experience with ERP is desirable
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficient in written and spoken English at least at an Intermediate/Upper Intermediate level
Responsibility, perseverance, attention to details
Experience working with large databases
Excellent communication skills, handling objections
Strong customer satisfaction focused
Location: Dubai, United Arab Emirates
Time Type: Full time