Customer Service Rep I

As a Customer Service Rep I, you will provide customer services relating to sales, sales promotions, installations and communications.

Responsibilities include:

Validating the ship to and replenishment locations of orders with sales and operations partners
Ensuring PO entry accuracy as the front line for data entry
Checking and validating accuracy of incoming surgery product usage cases
Being the customer-facing voice and developing creative solutions to customer issues
Providing phone support for inquiries from sales and healthcare professionals
Keeping records of customer interactions and transactions
Providing proactive updates on order status to accelerate billing process
Supporting Sales Department by providing answers to questions generated by telephone, e-mails and fax
Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process
Supporting Sales Reps in case of product usage pricing or discrepancies

Requirements:

Required: High School Diploma or GED, Two (2) years' relevant work experience
Preferred: Experience as account representative; order entry; Oracle

$20.08/hr. – $32.87/hr. plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

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Customer Service Rep I - 1st Shift (remote) - Remote Eligible

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Customer Service Rep I

Customer Service Rep I - 1st Shift (remote) - Remote Eligible

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