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Customer Service EDI Coordinator
Coordinate EDI order platform improvements to streamline customer order processing
Hamilton, Ontario, Canada
Mid-Level
yesterday
Stryker
A global medical technology company specializing in orthopedic devices, surgical equipment, and neurotechnology products.
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EDI Coordinator
The EDI Coordinator is responsible for organizing and coordinating the EDI order platform in its entirety, ensuring that we maximize EDI order workflow automation efficiency, order accuracy, as well as continuing to improve EDI capabilities to enhance customer experience.
What You Will Do:
- Monitor and manage daily EDI order flow, ensuring timely completion before shipment cutoffs and accurate transmission of order acknowledgements, ASNs, invoices, and other transactions.
- Maintain and update EDI documentation, including work instructions and SOPs, to ensure process consistency and compliance.
- Collaborate cross-functionally with Purchasing, Marketing, and Master Data to keep the GHX all source catalogue current and accurate.
- Partner with Customer Service Agents to ensure seamless support for GFAX, email, and phone orders; provide backup assistance as needed.
- Handle and resolve customer complaints related to EDI issues; execute timely and accurate setup of new customer EDI registrations.
- Work with IS and Customer Service Management to enhance EDI systems and processes; actively support EDI projects and improvements.
- Drive EDI adoption by engaging non-EDI customers (GFAX/email/phone) to transition to integrated EDI ordering; collaborate with GHX to boost service levels.
- Analyze EDI trends and metrics, including invoice success dashboards, and present improvement plans to the Customer Service Management Team.
What You Need:
Required:
- High School Diploma or equivalent
- 3+ years' experience in a supply chain or customer service environment
Preferred:
- Previous experience working with EDI
- Experience in the medical device field
- Bilingualism (French and English)
- Post-Secondary Education
Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered.
About Stryker
A global medical technology company specializing in orthopedic devices, surgical equipment, and neurotechnology products.