Associate Field Service Representative - Phoenix, AZ

Field Service Technician

Work Flexibility: Field-based

Individual Responsibilities

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities

Field service & support:

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
• Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up
• Provide post sale in-servicing on equipment operation and maintenance
• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client
• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers
• Maintain an accurate inventory of Stryker equipment and parts
• Other duties as assigned by Manager/Supervisor
• Travel up to 50% of the time to any other Province or Territory within Canada for Field service calls, or customer training or daily backfill of other technical duties

Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct
• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Education & Special Trainings

• Bachelor’s degree or equivalent experience preferred

Qualifications & Experience

• Must be willing to travel throughout Arkansas & Nebraska
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to read and understand technical drawings
• Ability to troubleshoot technical issues and perform technical repairs preferred
• Highly organized and able to prioritize tasks
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
• Knowledge of proper lifting/body mechanic techniques preferred
• Strong interpersonal and communication skills
• Strong attention to detail

Travel Percentage: 60% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.