Account Service Representative - 1st Shift (hybrid)

Account Service Representative

Work Flexibility: Hybrid

Schedule

Mon - Fri, 8:30am – 5pm

Overtime based on business needs

Must be commutable to Manchester, NH

What you will do

As the Account Service Representative (ASR), you will provide customer services relating to sales, sales promotions, installations and communications, and ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Confirm and enter usage of surgical implants to replenish inventory

Coordinate with Stryker Sales team and customers to obtain purchase orders

Support Sales Department by providing answers to questions generated by telephone, e-mails and fax

Research responses with sales and keep records of customer interactions and transactions

Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage

Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute

Prepare product or service reports by collecting and analyzing customer information

Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow

What you need

Required

High School Diploma or equivalent

2+ years' relevant work experience, in customer service, account management or similar

Ability to work flexible hours, as needed to support the business needs, including weekends and evenings as needed

Ideal candidate lives within reasonable commuting distance of Manchester, NH location

Preferred

Experience working in medical facility or surgical center

Proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams)

Experience utilizing ERP, CRM systems; SAP

United States of America Pay Ranges:

USN: $21.28 - $26.78 USD Hourly

US5: $22.35 - $28.12 USD Hourly

US10: $23.41 - $29.46 USD Hourly

US20: $25.54 - $32.14 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.