IT Support Engineer, Family Office

IT Support Engineer, Family Office

We are seeking a highly skilled and service-oriented IT Support Engineer to provide hands-on technical support and systems management within a family office environment. This role requires a proactive, resourceful professional who can ensure seamless day-to-day technology operations across both business and personal systems. The ideal candidate will excel in a fast-paced, high-touch setting, supporting executives, staff, and household members with discretion, professionalism, and "white glove" service.

Key Responsibilities:

• Deliver "white glove" technical support for executives, staff, and household members across office, home, and offsite locations.
• Provide support for computers, mobile devices (Windows, MacOS, iOS), printers, and peripherals.
• Manage and troubleshoot Microsoft Office Suite, Zoom, Microsoft Teams, Slack, and other collaboration tools.
• Provide hardware, software, and application support across Windows, Mac, and Server OS environments.
• Administer Active Directory, Azure AD, Intune, and related identity/security tools.
• Support Zoom/Teams conference rooms and other video conferencing systems.
• Configure, maintain, and troubleshoot network infrastructure (routers, switches, Wi-Fi; Unifi equipment preferred).
• Monitor, escalate, and resolve network and cybersecurity issues promptly.
• Support security tools including MFA, VPNs, BeyondTrust, and Microsoft Defender.
• Manage CCTV systems and related security integrations for home and office.
• Maintain and support home audio/video and automation systems (Control4, smart TVs, integrated sound systems, streaming services).
• Coordinate with vendors to ensure smooth operation and timely issue resolution.
• Maintain accurate asset management, system documentation, and technical logs.
• Develop and document checklists, procedures, and best practices to improve efficiency.
• Support system upgrades, configurations, and infrastructure maintenance.

Qualifications:

• 3–5 years of IT support experience in professional, executive, or private office environments.
• Proven experience supporting C-Suite or high-profile executives with discretion and professionalism.
• Strong proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Hands-on experience with Windows, Mac OS, iOS/Android devices, and server environments.
• Experience with Active Directory, Azure AD, Intune, and related identity/security tools.
• Familiarity with collaboration tools such as Microsoft Teams, Zoom, Slack, and Confluence.
• Working knowledge of cloud platforms (Microsoft 365, Google Workspace, Egnyte, etc.).
• Solid understanding of networking (TCP/IP, VPNs, Wi-Fi, routers/switches; Unifi preferred).
• Familiarity with home AV and automation systems (Control4, smart devices, streaming services).
• QuickBooks/QuickBooks Cloud and migration experience.
• Strong troubleshooting and diagnostic skills with the ability to resolve issues independently.
• Experience using ticketing/helpdesk systems and ITIL-based support processes.
• Excellent interpersonal and communication skills, with a client-first, service-oriented mindset.
• Highly organized, dependable, and adaptable in fast-paced environments.
• Ability to manage multiple priorities effectively and anticipate IT needs proactively.
• Willingness to work flexible hours, including evenings and weekends as required.

Why work with Stronghold?

At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you're looking for a challenging and fulfilling career, we invite you to apply.

Benefits:

• Market-competitive compensation
• Fully paid benefits (Medical, Dental and Vision)
• HSA
• 401k + Match
• Company sponsored LTD, STD, life insurance and AD&D
• Generous PTO policy
• 20 company recognized holidays
• Class A offices in prime locations
• Parental Leave

Equal Opportunity Employer

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.