Customer Service Sales Specialist

Customer Service Sales Specialist

Join Our Team as a Spare Parts Customer Service Specialist!

We're looking for a customer-focused professional who's passionate about delivering exceptional service and support. In this role, you'll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.

What You'll Do:

• Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
• Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.
• Coordinate with internal departments to meet delivery expectations and resolve issues.
• Monitor order progress, confirm ready dates, and proactively communicate changes.
• Support warranty request procedures in line with company policies and contracts.
• Build strong relationships with customers by providing timely and accurate support.

What You'll Bring:

• A passion for serving customers and solving problems.
• Associate degree or equivalent experience in a technical or commercial field.
• Experience in spare parts sales, distribution, or customer service.
• Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
• Excellent communication and coordination abilities.

Why You'll Love It Here:

• You'll be part of a collaborative team that values your input.
• You'll have the opportunity to make a real impact on customer satisfaction.
• You'll work in a dynamic environment with room to grow.

About Us: Fameccanica North America is a leader in industrial automation for consumer goods, delivering smart, sustainable solutions that improve production and customer satisfaction. Our West Chester, Ohio team supports clients across North America with cutting-edge technology and exceptional service.