Sales Operations Coordinator - University Partnerships

Sales Operations Coordinator - University Partnerships

At StraighterLine we are on a mission to help students succeed!

StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine's 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information.

About the Role

As the Sales Operations Coordinator, you'll be the engine behind our partnership operations. You'll build and manage internal systems, create reporting tools, and support strategic execution across the partnership lifecycle. Your work will help our team close, onboard, and scale partnerships efficiently and effectively.

Key Responsibilities

• Build and manage operational workflows that support partner onboarding, performance tracking, and quarterly reviews.
• Develop and maintain dashboards and templates for reporting student activity, revenue performance, and partnership health.
• Coordinate cross-functional projects with marketing, support, product, and finance teams to ensure partner deliverables are met.
• Implement and refine CRM (Salesforce) processes to improve data integrity and forecasting.
• Support the creation of internal documentation and SOPs that ensure scalable and repeatable processes.
• Track contract milestones, renewal dates, and onboarding checklists for all partners.
• Analyze trends in partner engagement and student performance to flag risks and opportunities.
• Serve as the operations lead during partnership campaigns and initiatives, ensuring timely execution.
• Identify gaps in current tools or workflows and recommend improvements for efficiency and clarity.
• Support limited conference logistics and pre/post-event partner communications.

What You Bring

• 2–4 years of experience in operations, sales support, partnerships, or a related role (edtech or SaaS a plus).
• Working knowledge of CRM tools like HubSpot and project tools like Asana, Airtable, or Notion.
• Analytical and reporting skills—comfortable working with Excel/Google Sheets and dashboards.
• Excellent organizational and project management skills; you keep timelines and stakeholders on track.
• Clear and concise communicator—able to document processes, present insights, and collaborate cross-functionally.
• Self-starter mindset—you thrive in a fast-paced, evolving environment and enjoy building from the ground up.
• Familiarity with higher education, online learning, or alternative credit pathways is a plus.