Room Service Specialist - Nutritional Services - FT - Variable

Nutritional Services Assistant

Assists the department in the preparation, assembly, and delivery process for patient meal service through the completion of the following:

• Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers and co-workers will be given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.
• Processes correct diets and portions for all age groups from pediatrics through elderly adults. Assess and interpret age appropriate data about the patient's status in order to identify age-specific needs and provide the care needed
• Assesses floor stock needs in patient unit kitchens.
• Process Room Service customer orders, including patient/family initiated orders and those patients needing assistance. Assist patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Review Health Touch information to determine which patients have not placed an order for that meal period, and initiate telephone or personal contact with patient and/or patient care services as appropriate.
• Take phone calls and fax orders for all food requests. Receive requests for diet changes via computer, fax; or written format during downtime. Make necessary diet changes, keep Room Service order system updated. Follow standard procedures for diet patterns.
• Coordinate processing and printing of am and pm nourishment orders and the delivery of all tube feeding and oral supplement orders.
• Reports suspected violations of all relevant laws, regulations Compliance Policies and Procedures, and the CODE OF CONDUCT.
• Assists in the assembly and accuracy of patient meal trays and the delivery, pick up, and breakdown and cleaning/sanitation of patient service operations.
• Under the general supervision of the Nutritional Services Manager and Supervisor assists with the coordination on the morning and evening activities of patient meal service including preparation, delivery, and cleanup in the department.
• Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner.
• Respond and cooperate with changes in workload.
• Actively supports and participates in performance improvement activities, including but not limited to tray assessments, meal rounds, department committees.

Required for All Jobs:

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options:

• Position is Patient Facing

Remote Work Guidelines:

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability:

• On-Site; No Remote

Scope:

• No Supervisory Responsibility
• No Budget Responsibility

Physical Demands:

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Occasionally 1-3 Hours
• Crawling: Occasionally 1-3 Hours
• Crouching: Occasionally 1-3 Hours
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Occasionally 1-3 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Occasionally 1-3 Hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 20 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 20 lbs
• Pushing: Occasionally 1-3 Hours up to 20 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 20 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 20 lbs
• Repetitive Motions: Occasionally 1-3 Hours
• Sitting: Occasionally 1-3 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Occasionally 1-3 Hours
• Walking: Occasionally 1-3 Hours

Physical Demand Comments: Must be able to stand and walk 75% of the work day.

Working Conditions:

• Burn: Occasionally 1-3 Hours
• Chemical: Occasionally 1-3 Hours
• Combative Patients: Occasionally 1-3 Hours
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Occasionally 1-3 Hours
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Occasionally 1-3 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Occasionally 1-3 Hours
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.