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Customer Care Engineer - Collaborator - Remote Eligible
Provide technical support for the Collaborator code and document review product.
Remote
Junior
1 month ago
StopLight (Smartbear)
Helping developers build, test, and improve their web APIs.
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✨ About The Role
- The Customer Care Engineer will report to a Customer Care Manager and provide technical support for the Collaborator product.
- Responsibilities include troubleshooting and solving technical issues for external customers through various communication channels.
- The role involves creating, documenting, and tracking customer issues as they arise.
- Collaboration with fellow support colleagues and internal teams is key to achieving superior customer service.
- The engineer will need to gain knowledge and skills to become proficient with the products they support.
- Acting as a customer advocate, the engineer will provide feedback to internal organizations to improve services.
- The position emphasizes finding ways to enhance productivity in issue resolution and customer assistance.
âš¡ Requirements
- The ideal candidate will have 2-4 years of experience in a technical support role.
- Strong written and verbal communication skills are essential for effective customer interaction.
- Excellent customer-facing skills are necessary to provide friendly and efficient support.
- A college degree in Computer Science, Computer Engineering, or a technical equivalent is required.
- Familiarity with at least one programming language is important for troubleshooting and problem-solving.
- The candidate should possess good debugging skills and be comfortable working in both Windows and Linux environments.
- The ability to collaborate with remote teams is crucial for success in this role.
About StopLight (Smartbear)
Helping developers build, test, and improve their web APIs.