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Associate Product Support Engineer
Advocate for customers by providing feedback to internal organizations for product improvement.
Miami
Entry Level
3 months ago
StopLight (Smartbear)
Helping developers build, test, and improve their web APIs.
Job is no longer active
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✨ About The Role
- Providing technical support services to customers and troubleshooting technical support issues
- Collaborating with support colleagues and internal organizations to achieve superior customer service
- Documenting and tracking progress of new customer issues
- Obtaining necessary knowledge and skills to become proficient with responsible products
- Finding opportunities to improve productivity of issue resolution and provide better solutions to help customers
âš¡ Requirements
- Excellent customer-facing skills with a college degree in Computer Science, Computer Engineering, or technical equivalent
- Ability to work with remote teams and knowledge of software testing tools or test management tools
- Basic/intermediate level knowledge of at least 1 programming language and REST APIs
- Understanding of web fundamentals, databases, and querying
- Strong communication skills and a willingness to advocate for customers
Associate Product Support Engineer
Miami
Engineering
Job is no longer active
About StopLight (Smartbear)
Helping developers build, test, and improve their web APIs.