View All Jobs 1812

Associate Product Support Engineer

Advocate for customers by providing feedback to internal organizations for product improvement.
Miami
Entry Level
1 week ago
StopLight (Smartbear)

StopLight (Smartbear)

Helping developers build, test, and improve their web APIs.

1 Similar Job at StopLight (Smartbear)

✨ About The Role

- Providing technical support services to customers and troubleshooting technical support issues - Collaborating with support colleagues and internal organizations to achieve superior customer service - Documenting and tracking progress of new customer issues - Obtaining necessary knowledge and skills to become proficient with responsible products - Finding opportunities to improve productivity of issue resolution and provide better solutions to help customers

⚡ Requirements

- Excellent customer-facing skills with a college degree in Computer Science, Computer Engineering, or technical equivalent - Ability to work with remote teams and knowledge of software testing tools or test management tools - Basic/intermediate level knowledge of at least 1 programming language and REST APIs - Understanding of web fundamentals, databases, and querying - Strong communication skills and a willingness to advocate for customers
+ Show Original Job Post
























Associate Product Support Engineer
Miami
Engineering
About StopLight (Smartbear)
Helping developers build, test, and improve their web APIs.