Tech Support Specialist

Tech Support Specialist

Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations.

Key Responsibilities:

• Troubleshoot user logon issues, including password resets and account access problems
• Diagnose and resolve issues with scanners, printers, and related peripherals
• Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional
• Set up new computers, including hardware installation, software configuration, and network connectivity
• Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational
• Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions
• Provide excellent customer service and technical support to end users
• Collaborate with IT teams and other departments to ensure a seamless technical environment
• Maintain and update technical documentation related to IT support processes