Resident Services Rep

Resident Service Representative

Location: Wegmans Family Cottages - 1555 Long Pond Rd, Rochester, NY 14626 Hours Per Week: 40 hours Schedule: 8:00 AM - 4:30 PM, 2 weekends/month SUMMARY: Provides general clerical support and organization to the unit's staff, through timely and well organized processes. Provides superior customer service by modeling the Brand promise and Core Values.

RESPONSIBILITIES:

• Monitors and intercedes as indicated with the residents via the call light system or personal contact to answer needs of the residents either directly or by referring them to the appropriate staff in a timely manner.
• Responsible for organizational processes of the unit, including the following: telephone triage, verbal and written communication, appointments and resident transportation, organizational calendars for such things as lab work, supplies to be ordered, etc.
• Assists Nurse Manager or her designee in interdepartmental communication such as obtaining test results, lab work results in a timely manner.
• Monitors and sets physician schedules, consult appointments and other resident appointments. Maintains a log of when appointments are due. Notes and tracks physician orders.
• Monthly charting. Maintains appropriate unit and resident medical records in compliance with Unity Health System and Regulatory requirements.
• Oversees the clerical process of resident's admission, discharge, ensuing proper identification of residents room, personal belongings and medical records.
• Responsible for filing and thinning of medical records as per protocol. Processing medical records to and from the Medical Record Department.
• Acts as a Receptionist, provides telecommunication coverage, acts as information desk for the department, relaying messages, etc. Oversees smooth information flow, including mail, photo copying, faxing and other unit communication in a timely manner.

REQUIRED QUALIFICATIONS: None.

PREFERRED QUALIFICATIONS:

• High School Diploma or equivalent preferred.
• Associates degree and knowledge of medical terminology preferred.
• One year of clerical experience, preferably in Health Care.

EDUCATION: None.

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE: $17.25 - $18.25

CITY: Rochester POSTAL CODE: 14626

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.