View All Jobs 127929
Technical Support Engineer - Remote Eligible
Troubleshoot technical issues related to Stigg's SaaS platform and its API-based functionalities.
Remote
1 month ago
Stigg
A platform offering a no-code solution for SaaS companies to manage and optimize their pricing and packaging strategies.
4 Similar Jobs at Stigg
Technical Support Engineer
We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling Tier 2 technical inquiries. Your primary responsibility will be to ensure our customers have a seamless experience with our SaaS platform, which is built on robust APIs, by troubleshooting issues and collaborating with cross-functional teams to deliver timely solutions. If you are passionate about technology and problem-solving, we want to hear from you.
Responsibilities
- Act as the initial point of contact for Tier 2 support requests from global customers.
- Diagnose, troubleshoot, and resolve technical issues related to Stigg's SaaS platform and its API-based functionalities.
- Assist customers in addressing technical challenges with integrations using Stigg's APIs.
- Collaborate with internal teams (Engineering, Product, and Customer Success) to escalate and resolve complex issues.
- Maintain and update the knowledge base by documenting solutions, FAQs, and troubleshooting guides.
- Monitor and respond to support tickets, emails, and live chat inquiries within the defined SLA.
- Identify recurring issues and provide feedback to improve product quality and support processes.
- Prioritize and manage a queue of support tickets to ensure timely resolution.
About Stigg
A platform offering a no-code solution for SaaS companies to manage and optimize their pricing and packaging strategies.