Clinical Services Representative 1

Clinical Services Representative

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.

Responsibilities

Patient Medical Record and Systems

• Demonstrates the ability to accurately access and document patient care activities and hospital processes.
• Demonstrates competency in order entry.

Quality

• Demonstrates the ability to effectively and appropriately utilize designated communication systems.
• Demonstrates competencies in the care and service to our patients and customers of all ages.
• Communicates notification of stat orders in a timely and appropriate manner.
• Maintains orderly nursing station through continual observation for cleanliness.
• Suggests ways of improving the provision of patient care through the appropriate channels.
• Demonstrates sensitivity to the comfort of all customers/guests and responds appropriately to their needs utilizing cultural and religious sensitivity.
• Utilizes time to accomplish work in an efficient manner.
• Employee shall conform to regulatory, customer and organizational requirements.
• Operates equipment and performs job-related duties in a safe manner.
• Adheres to infection control practices. Has completed required TB skin test(s).

Collaboration & Partnership

• Participates in facilitating unit operations, acting as a team member to provide quality care and services.
• Communicates effectively with the physicians and other members of the healthcare team to provide a multidisciplinary team approach to the provision of patient care.
• Demonstrates effective problem solving and communicates effectively with appropriate team members utilizing the chain of command;
• Demonstrates ability to make patients, guests, and co-workers feel welcomed and respected as individuals, treating others with dignity and respect.
• Demonstrates the ability to work as a team player.
• When requested, adjusts personal schedule to meet department/unit needs.

Other Duties as Assigned

• Insert Performance Expectation
• Adheres to hospital policy on the usage of Paid Time Off and Extended Illness Time.
• Reports to work on time, and if necessary, reports tardiness to appropriate person.
• Maintains a professional appearance, according to job requirements, at all times.
• Attended all required mandatory educational sessions.
• Responds appropriately to fire, safety and disaster situations. Utilizes Personal Protective Equipment (PPE) in the appropriate manner for optimal personal protection.
• Assumes personal responsibility for ongoing continuing education and professional development.

Qualifications

High school diploma or equivalent. Medical terminology preferred. Previous clerical experience with basic knowledge of computer operation is preferred. Requires high degree of accuracy, organizational skills and pleasant manner; good oral and written communication skills; strong desire to teach others, computer skills and multiline telephone skills. Must be willing to rotate shifts, days off, weekends and work areas.