Service Engineer

Service Engineer

We are looking for a Service Engineer to join our Service team. He/she will be responsible for covering technical support for the entire Lombardy Region in particular the city of Cremona, Lodi and Southern Lodi area (Bassa Lodigiana). The Service Engineer performs required preventive and corrective maintenance on the STERIS/Cantel product lines and field troubleshooting primarily in his/her service area in the country.

Perform installations preventive and corrective maintenance required on STERIS/Cantel product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

Perform administrative duties as assigned including computer synchronization daily, complete service reports, maintaining tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager.

Use the Corporate applications (Siebel, Oracle, Sales Connection, others) to handle his daily activity.

Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.

Maintain a courteous and professional demeanour when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS/Cantel products and services, identifying opportunities, and passing leads to management and sales.

High School Diploma or GED.

Plus: Minimum of 2 years industry related experience and a general knowledge of operating washing and sterilize processing units.

Valid driver's license required and willingness to travel (80% of the time).

Good troubleshooting skills as well as proven organization attitude.

Sufficient technical knowledge of the English language.

Completion of a recognized mechanical, electrical, or electronic technical training scheme.

We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, sex, sexual orientation, gender identity, genetic information, and any other category protected by state or local law.