Field Services Engineer I

Field Services Engineer I

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

As a Service Engineer within the Life Science Service Engineering group, you will focus on ensuring the serviceability, reliability, and performance of our Life Science Equipment. In this role, you will be responsible for conducting technical assessments, developing service documentation and equipment qualification documentation, supporting troubleshooting efforts, and developing and delivering training to internal teams and Customers. You will have a unique opportunity to collaborate cross-functionally and directly influence product functionality, quality, and Customer satisfaction. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days a week.

What You'll Do as a Service Engineer

Develop and maintain service documentation including Installation Qualification/Operation Qualification (IQOQ) protocols, Site Acceptance Tests (SAT) protocols, Manuals, Standard Operating Procedures (SOPs) and field service procedures.

Collaborate with engineering, quality, and service teams to gather technical data and ensure accurate documentation.

Troubleshoot and analyze complex technical issues.

Support validation activities by providing documentation and technical expertise.

Participate in the new product development process assuring that all service requirements are completed prior to product release (service documentation and procedure development, service training and tracking of equipment performance).

Participate in design reviews focused on serviceability and reliability of Life Science Equipment.

Act as a technical escalation point for assigned products, providing support as needed.

Identify and implement service process improvements.

Deliver service and maintenance training to technical support staff, field service representatives, and Customers.

Develop service kits and qualify replacement parts.

Maintain and update related databases to ensure accurate tracking of product performance and service history.

Support continuous improvement initiatives and uphold Customer satisfaction goals.

Maintain confidentiality and adhere to company policies and the Code of Business Conduct.

The Experience, Skills and Abilities Needed

Required:

• Bachelor's Degree in engineering or related field (Electrical Engineering, Mechanical Engineering, or Biomedical Engineering preferred).
• Experience in servicing electronic and electromechanical equipment.
• Experience with equipment qualification and protocol development.
• Ability to interpret engineering drawings, specifications, and technical data.

Preferred:

• Familiarity with database maintenance and data tracking systems.
• Experience with industrial PLC and/or PC controls (Allen Bradley and Siemens) platforms.

Other:

• Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret a variety of technical data and documents.
• Strong technical writing and documentation skills.
• Detail-oriented with strong organizational and analytical abilities.
• Excellent communication and cross-functional collaboration skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access).

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $78,200.00 - $101,200.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits.

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.