Field Service Engineer (sydney, NSW)

Field Service Engineer (Sydney, NSW)

At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

STERIS is energizing its presence in Australia. We're expanding our service team and are seeking a skilled Field Service Engineer to handle the installation, maintenance, and repair of our Sterilizers and Infection control equipment across Sydney and the greater Metropolitan area.

What You Will Do

• Develop and implement technical service function for STERIS equipment.
• Perform equipment installations, preventive maintenance, and repairs on Sterilizers and Infection Control Equipment.
• Interface with customers via customer visit/telephone/email to provide quality product support.
• Diagnose faults, perform urgent repairs, and participate in a rotating weekly after-hours-on call roster.
• Provide applications/user/technical training.
• File product complaints according to company procedures.
• Assist with spare parts inventory management for various products.
• Identify training needs and make recommendations.
• Maintain preventive maintenance and troubleshooting and document accordingly.
• Document and update internal procedures.
• Manage and maintain equipment/spares database file through accurate documentations of movement, tracking, and repair statuses.
• Deliver a superior level of customer after-sales support.

The Experience, Skills, and Abilities Needed

Required:

• Trade Certificate/Technical Certificate/Diploma with strong hands-on technical service experience
• Restricted Electrical License
• Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Valid driver's license and possess own vehicle (car allowance will be provided), willingness to travel within New South Wales.
• Flexibility to carry out work duties occasionally beyond ordinary working hours.

Preferred:

• Full Electrical License is an advantage.
• Able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint.

Others:

• Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
• Customer oriented and focused.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.

STERIS strives to be an Equal Opportunity Employer.